T & C's

 
 
 
 

house rules

 

Number of guests: Only the maximum numbers of guests, specified per room or tent on the booking page, are permitted to stay ‘over night’. 

Rates: Rates are quoted in New Zealand dollars and are inclusive of 15% GST. 

Check-out: Check-out time is 10:00am, unless a late check-out time has been agreed with management in advance. This allows us to properly prepare the property for next guests. 

Departure: The property and facilities should be left in a similar state to its condition on arrival. If the property is left in an unacceptable state, we will have to charge for extra cleaning at $50 an hour. 

Damage, Breakages, Theft and Loss: These are the guests responsibility and will be charged accordingly. 

Disturbance: Any disturbances to other guests or neighbours, including excessive noise, is prohibited and may result in termination of your stay. 

Non-sanctioned events. It is strictly prohibited to use the property for a party / event / function, without an event booking contract. Should the property be used for any event other than that for which it is booked, the guests involved will be charged extra fees to cover additional wear and tear on the property, cleaning, garbage removal, garden repair, etc. 

Exclusivity: The property and facilities are available for guests use only 

Reservations: In order to confirm a reservation, we require a credit card number with expiry date as a guarantee. This card will not be charged prior to your stay, except in accordance with the cancellation policy. 

Cancellations: Meadowood is an exclusive property, so late cancellations have a significant impact. In the event that we are unable to replace a cancelled booking, the following applies: 

Cancellation up to one week prior to arrival will incur no charge. 

Cancellation within 7 days of arrival – 15% of the Booking Fee will be charged. 

Cancellation 48 hours prior to arrival – 30% of the Booking Fee will be charged. 

Cancellation on the arrival day or a no show – 100% of the Booking Fee will be charged. 

Privacy statement: We are committed to ensuring that your privacy is protected. Under no circumstances will the details of guests be shared amongst individuals nor be distributed to third party organisations without consent. 

Smoking: is not permitted inside the house, the tents or the entertainment room. 

Data Security policy Our online booking uses Travel Booking Services. These are fully certified as Visa AIS and MasterCard SDP (PCI-DSS) compliant at processor level; using an approved QSA for quarterly scans on systems and full onsite audits, annually. All sensitive information is encrypted with the 3DES protocol, with Atalla Network Security Processors. 

Payments taken on-site are taken via BNZ PayClip. 

Should you make a payment via a travel partner, your financial contract is with that organisation.